Shipping & Returns

Shipping

If you have some questions about the shipping or about your order, this is the right place to be! Read the frequently asked questions about this topic.

Order & Shipping
  • 1. What are the shipping costs?
    Shipping Zone Courier Service Price
    Italy Delivery in 48/72h 5,90€
    Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden, England, Switzerland Delivery in 48/72h 15,00€
    Bulgaria, Estonia, Greece, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Hungary Delivery in 48/72h 30,00€
  • 2. Do you offer free shipping?

    Yes, we do offer free shipping as shown below. The shipping is calculated on the paid amount, so it excludes coupons and/or discounts.

    Shipping Zone Free Shipping
    Italy from 70€
    Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden, England, Switzerland no free shipping, sorry
    Bulgaria, Estonia, Greece, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Hungary no free shipping, sorry
  • 3. What are the estimated delivery times?

    Delivery times are a sum of processing time and shipping time.

    Shipping Zone Processing Time Shipping Time
    Italy Max 3 Business Days 48/72h
    Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden, England, Switzerland Max 3 Business Days 48/72h
    Bulgaria, Estonia, Greece, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Hungary Max 3 Business Days 48/72h
  • 4. Can I cancel my order?

    You can cancel your order within 30 minutes from the confirmation time by sending us an email. After this time, we won't be able to cancel you order.

Returns

Do you need to return your order or part of you order? Here you can find how to do it!

Returns
  • 1. How much time do I have to send a return?

    You must return the items within 14 days, starting from the date of delivery. After the 14 days period, returns will be rejected.

  • 2. What's your return policy?

    We accept returns for all products in our shop, if they meet the following conditions:

    1. The products have to be returned in the original packaging, complete in all its parts

    2. If the products have no packaging, they have to be intact, with no signs of usage like stains or smells

    We reserve the right to not send a refund, in case we receive the items in different conditions from the ones indicate above.

    In case the package and/or the original packaging are damaged and can be replaced from us, we reserve the right to deduct from the refund a percentage as a contribution to the restoration costs.

    Please note that the return shipping costs will not be refunded.

  • 3. How do I return my order?

    Follow this steps:

    1. Send an email to [email protected] with your order number and the items you want to return

    2. Ship your parcel to this address: Via degli Zabarella, 59 - 35121 Padova (PD) - Italia

    3. Wait for the refund!

    Please note that the return shipping costs will not be refunded.

  • 4. When will I receive the refund?

    Upon the arrival of the returned items, we'll check to see if everything is in good conditions, as specified above. If everything is ok, you'll receive the refund within 14 business days since the delivery date at our warehouse. The refund will be sent to the payment method that you used to place the order.

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